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Why should a company rebrand?

Why should a company rebrand?

There are many reasons why a company should rebrand. One of the obvious ones would be to remain current. Design trends change all the time, so does technology. By rebranding and keeping your brand fresh, it is a way of showing your customers and potential customers that you are evolving and innovative.

Take a look at the original logo from Twitter. Had Twitter kept this logo, it would have been almost impossible to view on a small screen, not to mention how ugly it was!

Companies are always on the lookout for new customers and a rebrand can help with this. People take notice of a brand refresh and together with promoting new parts of your business rebranding can really offer a much-needed push to new audiences. 

A rebrand can differentiate you from your competitors. You are seen as innovative and ahead of the game, which helps you stand out from the competition. 

It can also reflect your growth as a business. As you add new services or products to your business, this can be reflected in a fresh new brand. 

The most important result of a rebrand is its effect on sales and profitability. By reaching new clients and standing out from the crowd, by looking innovative and on trend, all these aspects will attract new customers and increase sales. 

See left another example of a brand that has consistently rebranded and evolved over the years.

If you would like to speak to us about designing a new brand or rebranding your business, drop us a line on hello@satsumasocial.com

By Natasha Fitzpatrick

Natasha is a Digital Marketing Specialist & Founder of Satsuma Social. She specialises helping growing business increase sales and generate leads.

Find out how Natasha can help your business.

Google ads V Facebook Ads

Google ads V Facebook Ads

You know you have to advertise but you are not sure where to allocate your budget. In this blog, we are going to attempt to differentiate between the two platforms and what they offer so you can make the right decision for your business.

Both platforms excel in what they offer, and both totally dominate the market when it comes to online advertising. They can work very effectively together just by the nature of how they work to find new business. 

Google Ads

Google ads, commonly known as PPC, Pay Per Click, is exactly as it says, you pay as the user clicks on your ad. Google is the world’s largest search engine and there are more than 5 billion Google searches a day!

The two most common forms of Google ads are:

  1. Search – The user types what they are looking for e.g. ‘builder North London’ and the first 4 listings that appear are ads. As a company, you enter an auction against other companies who have added these keywords into their campaign. This is a highly effective form of advertising as the intent from the user is already there.
  1. Shopping – this is for eCommerce businesses. These listings appear on the right-hand side of the page and show an image, reviews, shipping and price. These a highly effective as the user has already showed high intent by searching for that product.

Google ads is great for eCommerce businesses as you can effectively sell your products online. It’s also great for business targeting a local area as you can target your ads to only show in certain geographical areas. There are other forms of advertising on Google, such as display, video and Google ads retargeting. Together these can ensure that all parts of your sales funnel are catered for, from top of funnel brand awareness down to the bottom of funnel, sales and leads. 

Facebook Ads

Facebook works in a completely different away. Primarily it is a social network, so users are not on there to search for a product or service. Any advertising on there is considered interruption marketing, where your feed is interrupted with ads. This does not mean you should ignore Facebook in your marketing strategy though.

Facebook has 2.5 billion active users. Facebook also knows a lot about their users. They know what they like, what they engage with, what area they live in, age, gender, what shops they like etc…the list goes on and on. And on that basis, advertisers can use that information to target their ads. For example, you may follow the clothes shop Zara on Facebook. Zara will definitely be able to retarget you with ads, but also other similar companies with the same user demographic will also be able to target you with ads. 

Facebook’s retargeting options are fantastic but also their ability to find and target a similar audience to your existing audience is also a really effective feature that they offer. You can advertise to a completely new audience that has similar likes as your seed audience, so  you get your ads seen by totally new potential customers who are more likely to buy off you. 

So which one is better? Google ads or Facebook ads? 

Well that totally depends on your company objectives. Both work well separately and can be highly effective working hand-in-hand. 

If I was a newbie starting out though I would stick to the following rules

  • If your objective is sales or leads – both Google ads and Facebook ads can cover both these very effectively.
  • If you want to sell products directly, use shopping ads on Google
  • If your objective is to build your social following, Facebook is your channel.

I hope this helps you make your final decision. If you would like help setting up and running your ad campaigns, that’s what we offer here at Satsuma Social. Please drop us a line and we can go through your business objectives and how best to achieve them. We offer full management across both channels.

By Natasha Fitzpatrick

Natasha is a Digital Marketing Specialist & Founder of Satsuma Social. She specialises helping growing business increase sales and generate leads.

Find out how Natasha can help your business.

iOS 14 and its impact on Facebook advertisers

iOS 14 and its impact on Facebook advertisers

We have all heard about the Apple’s new iOS 14 updates which are being rolled out in January – but is it all doom and gloom for Facebook advertisers?

The short answer is we don’t know. Until the update is completely rolled out, we will not know exactly how it affect our campaigns. What we do know though is this is that iOS 14 will enable users to control how apps and websites track users – downside for users is, if they stop these apps and websites from tracking them, they will still get advertised to, but just with irrelevant products, which is more annoying!

To add to this, the ad attribution window is decreasing to 7 days and the number of events  you can get data from are limited to 8. 

What can you do?

If you are running ads for your business, here is what we suggest you do for the time being until it is fully rolled out

  • Enable the Conversions API and turn on Advanced Matching – Conversion API essentially allows your website to send data directly to Facebook without involving the user’s browser. 
  • Update your privacy policy to include the use of hashed data
  • Verify your domain with Facebook – this will allow you track up to 8 events

When this fully rolled out and we see how this effects campaigns, we will back with a more in-depth analysis.

By Natasha Fitzpatrick

Natasha is a Paid Social Strategist & Founder of Satsuma Social. She specialises helping growing business increase sales and generate leads.

Find out how Natasha can help your business 

A Guide to Instagram Guides

A Guide to Instagram Guides

November 2020 has seen this function eventually rolled out to the masses, but how can it help get more eyes on your posts?

What are Instagram Guides

Essentially, Instagram Guides allows you to make content in long form. Instead of sharing one post, a guide lets you puts multiple posts in the same guide. It enables consumers to navigate their way to long form content without having to go off Instagram to a third party site.

Here is how you set one up:

There are three types of guides to choose from:

Places: use to build a travel guide on a city/country

Products: use to recommend products you sell or products that other brand sell (you need to be following the brands page to see their posts). You can go further once you select the product and choose from ‘Your Posts’ and ‘From Shop’

Posts: use to group posts together either ones from your account or ones that you have saved. 

Once you have done this, click next at the top left. You can add a title and you have the option to change the cover photo and then share to the Guides section of you Instagram profile. All your Instagram guides will be held here. You can also add a few stickers and share this to you story or copy the link and share it somewhere else.

By Natasha Fitzpatrick

Natasha is a Paid Social Strategist & Founder of Satsuma Social. She specialises helping growing business increase sales and generate leads.

Find out how Natasha can help your business 

6 reasons why a small eCommerce business should run Facebook ads

6 reasons why a small eCommerce business should run Facebook ads

Running a small business is tough at the best of times. Throw in a pandemic and a recession and the pressures to succeed just mount. So, when it comes to allocating marketing budget, the margins are not there to fail and a scattergun approach is just not an option.

Facebook & Instagram ads, managed well, have always been a cost-effective way to get new business. I have highlighted some of the reasons below. As we get into the busiest selling season of the year, it would be worth setting aside a portion of your marketing budget run these ads.

Here are 6 reasons why you should be running Facebook ads:

1. Your audience is on Facebook
With over 2.7 billion monthly active users as of the 2nd quarter of 2020, (37million of these in the UK), Facebook is undoubtably the biggest and busiest network in the world.  Your customers are on there. While they swipe up, your business can appear in front of them but specifically targeted at your ideal client through audience targeting. (point 3)

2. Facebook ads are cheap
Facebook ads work out cheaper than many other social advertising as long as you are managing them right. Once Facebook gets to know who your ideal audience is, your ads can become even cheaper as Facebook finds it easier to find your ideal client using the knowledge they have gathered so far.

3. Targeting is laser focused
One of the unique selling points of Facebook ads is that you can laser focus your targeting so only the people who are your ideal client will see your ads. You can narrow the audience down by gender, age, geography and a host of many other interest-based options, ensuring that your ads are seem by the people who are most likely to buy your product.

4. You can create retargeting funnels to increase sales
You can create retargeting funnels so you can retarget previous engagers of your ads with further ads to push them over the line and buy from you. This is highly effective is increasing those sales!

5. You can convert a highly effective audience into a new highly effective audience
If you have managed to create a highly effective audience that buys off you, then you can create a ‘Lookalike’ audience on Facebook. Facebook will match the original audience with a whole new audience of people that are similar to your seed audience who you can then start advertising to.

6. Valuable analytics
Facebook offers in depth analytics and tracking so that you can analyse what has worked, what has not worked, so that you can then tweak or push certain creative, audiences etc. This limits budget wastage and ensures that you are spending your money wisely.

By Natasha Fitzpatrick

Natasha is Facebook Ads Strategist specialising in helping businesses increase sales and generate leads.

Find out how Natasha can help your business 

A checklist to ensure that your website is ready to run Facebook ads

A checklist to ensure that your website is ready to run Facebook ads

Before you start to run ads to your website, use this checklist to ensure that your website is ready otherwise you will waste your money!

1. Check the speed of your website. How quickly does your page load? Are some images slowing it down? Go to Pingdom and check your website speed for free. If a user clicks on your ad and the page takes longer than usual to load, the user will give up, but you would have paid Facebook for that click.

2. Have a look at your website, ask some colleagues and friends to help you. What is the customer experience like? Does everything work like it should? Is the branding all correct, are you using the same fonts throughout the site?

3. If you are an ecommerce site, do you have enough trust proof on the site e.g. an SSL secure logo, Paypal verified etc. This again instils confidence that you are a reputable site and they are protected if anything goes wrong with their order.

4. Do you have testimonials on there from past clients / shoppers? This gives the user confidence that other customers have had a great experience.

So you have checked all of the above and you are ready to start running ads. Now use this checklist below to ensure that the experience for the user is a good one.

1. Have you added the correct URL in the ad? If you want it to direct to a particular part of your website, ensure that the correct URL is in the ad.

2. Is the landing page clear? Does the information on the page correlate with the information on the ad? Facebook will check this and penalise ads if the landing page copy is not congruent with the ad copy. So you will end up spending more money to reach the same people.

3. Is there a clear call to action on the page? Have you made it clear for the user to perform the action that you want them to do? E.g. pay for something, give their email address etc

If you simply do not have the money or the time to update your website, there are other options.

1. If you just need some data from you user, i.e. email address, name, you can use the ‘Lead Generation’ option when you set up your ad. This does not divert to your website, but rather to a form that you can set up in Facebook.

2. Another option is to create a standalone landing page. These are highly recommended, as there is no way for the consumer to browse off them. The only option on there would be your call to action, e.g. sign up to a free webinar for your course etc. A high converting landing page can be complicated to set up and needs to have approximately 50 checkpoints signed off for us to approve it for our clients.

By Natasha Fitzpatrick

Natasha is Facebook Ads Strategist specialising in helping businesses increase sales and generate leads.

Find out how Natasha can help your business